A new Time Warner Cable cable modem fee is sparking outrage among some of its customers.
The company’s internet customers are now paying $3.95 a month to rent their router from the company.
Until November, the router was provided for free.
“That’s almost $48 a year, which is essentially two bar tabs,” said UNC junior David Wilkinson, who is a Time Warner Cable customer.
Time Warner Cable already charges a fee to rent set top boxes for cable TV.
Keith Poston, Time Warner Cable’s Eastern North Carolina director of communications, said the fee applies to most Internet customers, and 500,000 customers in the Triangle area have been affected by it.
He said there are a few exempted customers who either have a price-lock guarantee or are SignatureHome customers, who buy premium TV, phone and Internet packages.
He said the increasing costs of servicing and upgrading modems caused the company to decide to charge a fee.
“We want to be able to provide the best services to our customers,” Poston said. “This fee will allow us to continue to provide the best service to our customers.”