The University is trying to find out what caused 110 campus Wi-Fi locations to lose access to the network Tuesday.
Jim Gogan, director of University networking systems, said the problem began at about 3 p.m. when an engineer from one of the University’s two wireless access point manufacturers made a change on one of the devices.
Gogan declined to comment on whether an employee at Cisco Systems, Inc. or Aruba Networks was at fault.
The outage lasted from 3 p.m. Tuesday to about noon on Wednesday.
The report noted that the vendor had “never seen that anywhere else before,” and that it was unknown how exactly the outages spread across the network from a single point.
And the problem that originally caused the outside vendor to come to campus still has yet to be solved, Gogan said.
Gogan said the engineer was originally called to campus to review the access points due to a lack of optimal performance, before crashing part of the network while performing tests.
“Users should be getting anywhere from 50 to 100 megabytes per second,” Gogan said. “They were only getting around two.”
After the outage, network engineers began to visit each affected location and make configuration changes to the access points, according to a summary report sent by Gogan.
