Housekeeping Services — the department once riddled with allegations of poor management and harassment — is filling in the gaps.
When the new housekeeping director arrives April 23, he will find himself at the helm of departmental reform efforts.
Darius Dixon, deputy assistant director of housekeeping at N.C. State University, will continue with the University’s goal of changing the department’s climate — and administrators said the direction it takes will be up to him.
“I don’t think that we’re going to presume to tell him you have to go do A, B, C and D,” said Carolyn Elfland, associate vice chancellor for campus services. “He has to decide where his energies and emphasis need to be.”
A lack of leadership has been a chronic problem for the unit in past years. The departure of director Bill Burston and assistant director Tonya Sell in the fall of last year left UNC scrambling for replacements as it attempted to address internal complaints.
A report issued by PRM Consulting Group — hired by the University — provided 45 recommendations for change in the department.
The recommendations centered on managerial training, better communication and a system in which more housekeepers can contribute to departmental leadership.
A peer advisory council of housekeepers has been established and meets biweekly.
“The University has been very proactive about implementing the recommendations,” said Ray Dubose, interim director of Facilities Services. “Darius will jump in and facilitate those changes.”