sam Clayton-Luce woke up early Tuesday planning to pick out his ideal room in Alderman Residence Hall for next year.
But problems with the University’s Onyen authentication caused a delay in the launch of the Office of Housing and Residential Education’s Web site, which allowed students returning to on-campus housing to select rooms within their current buildings.
Housing officials said prior registration dates went without a hitch, and they anticipate future dates to go smoothly as well.
Important dates
March 3: In-person suite event. One representative for a group of students can visit SASB and choose from available suites.
March 15: Current seniors/juniors pick a room anywhere on campus through the online system.
March 22: Current sophomores pick a room anywhere on campus through the online system. March 29 Current freshmen pick rooms anywhere on campus through the online system.
For more information: housing.unc.edu
The issues weren’t specific to Tuesday’s housing registration but were based in the Onyen authentication system. Information Technology Services officials said they did not know if other resources accessible by Onyen — such as Blackboard or UNC Webmail — were affected.
The issue was detected by a routine check performed by the ITS help desk every Tuesday and Saturday. Because Information Technology Services detected the problem at about 7 a.m., the problem was fixed minutes after the intended registration time. Registration was moved back to 10 a.m. to avoid further hassle.
Some students said the delay left them unable to register when the site opened because they were in class or had other obligations.
Clayton-Luce accessed the site at 10:45 a.m., after his class got out, and said he was disappointed to find that there were not many options available.