The Office of the University Registrar is tasked with processing transcript requests for the entire campus — an undertaking that requires tedious attention to detail.
Staff writer Haley Waxman sat down with administrators in the office to find out what goes on behind the scenes.
How long does it take to process a transcript?
Students should order a transcript up to 10 business days in advance, but it usually takes only three to five business days, said Chris Derickson, assistant provost and University registrar.
Why the wait?
Submitting a request at a particularly busy time can affect processing time. Peak times typically occur at the end of each semester. During those times, the office can process about 2,000 requests a week, Derickson said.
He said if a record exists for a student or alumnus prior to 2010, which is when ConnectCarolina was implemented, the office has to manually check every single piece of data on the record.
Derickson said the office recently processed a request that spanned three different record-keeping systems. When this is the case, he said, there is a higher chance of error when converting the data from system to system.
Roberta Norwood, associate University registrar of registration and scheduling, said the office works hard to eliminate errors.