Residents in Collins Crossing Apartments say management is ignoring their needs — making it hard to find comfort during this week’s frigid weather.
To Violeta Gordon, the snow this week has meant no running water or a working toilet.
A Collins Crossing resident since July, Gordon said she wasn’t given any assistance when she complained to management about her frozen pipes.
“They told me that when it reaches below a certain temperature, you have no running water,” Gordon said. “Maintenance told me to wait a couple hours for them to warm up, but they made no attempts to fix the problem.”
In addition to her frozen pipes, Gordon said some of her belongings were recently stolen from her front patio.
Another resident, Jay Morales, said he was also worried about the security at the complex.
“I don’t feel safe here,” Morales said, adding that his car had been broken into recently.
Representatives from Collins Crossing did not respond to multiple requests for comment.
Morales said the complex recently renovated some stairwells in the building as mandated by the Carrboro code enforcement office last year.