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The Daily Tar Heel

Students panic over downed CCI printing

All CCI printers across campus failed beginning around 9 a.m., and the problem was completely resolved around 5 p.m., said Jeremiah Joyner, Teaching and Learning Interactive manager for Information Technology Services.

The failure came from an uncommon communication error between the system that receives student print jobs and the system where students can pay for their print jobs, Joyner said.

“There hasn’t been an outage this long for a while,” Joyner said.

Other options for printing on campus were available to students, all of which forced them to pay out of pocket for their print jobs during the time that CCI Printing was down.

Signs on the CCI printers in the Undergraduate Library urged students to take their print jobs to the UNC Print Stop, located on the third floor of Student Stores.

“There has been a constant line of customers,” Lydia Thompson, a senior and sales associate at the UNC Print Stop said around 3:30 p.m. “It’s hard to keep track of them all.”

Customers normally send in their orders online and then come in to pick them up, rather than forming a long line at the front desk like the one that was seen Wednesday.

“Lots of people have small orders, like two pages for 11 cents, and are charging it to their credit card, so I’m not sure how much profit we’re actually making,” Thompson said.

Glenn Hayslett, assistant head of circulation at Davis Library, said the circulation desk at Davis had also experienced an influx of inquiries.

“(We’ve gotten questions from) pretty much everyone who comes to print, and that’s a lot,” Hayslett said.

He said Davis has a guest printer that anyone can use that was working Wednesday, but students had to pay for their print jobs on this printer with money from their expense accounts.

“I feel like the CCI printers never work, and when they do work, they always lag,” Sophomore Shantell McLaggan said. “I’m in a lot of classes which require reading, which is a lot of paper. I’m a Covenant Scholar, so I don’t have money just to be throwing around.”

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