Some UNC students who rely on refund checks to pay for necessary living expenses felt hung out to dry by the amount of time it took for their refunds to be delivered.
Junior Christina Townsend received an email Jan. 4 with the subject line “University Cashier: Your refund has been processed.”
The email’s body said Townsend’s refund had been processed and requested her awareness that it might take up to five business days for the refund to be deposited into her bank account.
Townsend expressed frustration that rather than receiving her refund immediately, it took the full five days for her to receive the refund.
“I had rent due,” she said. “I can’t buy books. I can’t go grocery shopping. I don’t know what I’m supposed to do."
Townsend questioned why the direct deposit method of receiving a refund check did not result in the immediate disbursement of money into her bank account.
“I feel like there should not be an issue,” she said. “It should be on time. They can control that completely. They need to work to get this to us as soon as possible.”
Janet Kelly-Scholle, the spokeswoman for UNC’s Finance Division which houses the Cashier’s Office, described refund checks in an email as financial aid that exceeds the cost of UNC tuition and fees, thus creating a credit balance to be refunded to the student.
The money can be used for living expenses, such as books and rent.