The Town of Chapel Hill announced the release of Chapel Hill Connect, a new app that allows residents to report non-emergency issues, on Thursday, May 17.
The town built the free mobile app in partnership with SeeClickFix, a program that helps communities make reporting town maintenance issues more efficient.
“We have a lot of telephone calls that come into a variety of different places around the town where people are looking for service, or to get something repaired,” said Scott Clark, executive director of technology for the town. “A product like SeeClickFix lets us provide a self-serve option.”
Cities from Houston to Winston-Salem also use similar app programs for reporting town maintenance issues.
After downloading the app, which is available for both iPhone and Android, residents create a profile and can then report problems like cracked roads, blocked storm drains and potholes. Users can also add descriptions and photos of the reported issue. Town employees can then view these reports and begin working on repairs.