This semester's first week of classes was met with maintenance issues for residents of Granville Towers East. UNC's private housing option has recently been the site of multiple maintenance concerns involving broken elevators, HVAC unit and water functioning issues, rusting stairwell handrails and mold — according to students.
Although other maintenance issues are present on campus, conditions in Granville Towers East worsened over the holiday weekend.
First-year students Will Chapman and Charlie Fitzgerald, roommates on the fourth floor of the East Tower, noticed a change in their water pressure last Friday morning. Then the water went out altogether, Chapman said.
“When it came back, we ran it,” he said. “It was like this dark, muddy, brown with sediment coming out of the faucets and stuff. So, after letting that run for 30 minutes, it got clearer. And at that point it was cold; the hot water heaters were out.”
The hot water did not return for Chapman and Fitzgerald until the next morning, which was the next time they were able to shower. The roommates have been offered a key to shower in Granville Towers South before when they experienced a problem with their shower drain last semester.
“The support group and the customer service at Granville Towers is 100 percent lacking," Fitzgerald said. "They were like 'Oh, here's a key, just go shower at South Tower.' I mean, that's great, but I have to get all my stuff, I've got to get a change of clothes, I've got to walk all the way to South Tower. And it's like you're sticking out like a sore thumb. It's like 'Wow, I don't want to do this.' I'd honestly rather not shower.”
There are two elevators in the East Tower, which is a nine-story building. According to an email from Granville Towers Management on Jan. 14, renovations on the elevators began prior to winter break. The email said that the elevators were supposed to be completed prior to students returning from break.
“Due to equipment failures and delays with associated vendors, the elevators are scheduled to be inspected by the state on Wednesday, January 18, (2023),” a Jan. 13 email from Granville Towers Staff said.
The Jan. 13 email listed times ranging from Jan. 14 through 17 when elevator technicians would be available to transport resident belongings.