The forum was designed to evaluate the system's effects and gauge residents' opinions about transportation issues.
On Jan. 2, fare-free busing arrived in Chapel Hill, offering residents a free transportation alternative.
Representatives from Chapel Hill Transit, the Triangle Transit Authority and the University made presentations during the forum on how the introduction of fare-free busing is affecting each group.
David Bonk made the presentation for Chapel Hill Transit and highlighted the recent success of fare-free busing in extending transit services throughout the area.
"Our number of daily service hours have increased very substantially," Bonk said.
"Now that everything is free, we have spread out the demand for riding while maintaining significant ridership on each route."
Bonk said Chapel Hill Transit's future plans include building park-and-ride lots on N.C. 54 and on Jones Ferry Road.
Triangle Transit Transportation Planner John Tallmadge also said he is pleased with the effect of fare-free busing on the company. But Tallmadge said some improvements still are needed.
"We're fallible people," Tallmadge said. "We recognize that there are some improvements we need to make."