Reform in the housekeeping department is underway, but administrators said they are moving slower than expected, with an eye on quality rather than speed.
Dick Mann, vice chancellor for finance and administration, said it is important to give critical issues the time they need.
“It’s going OK, and I’d love to see it go faster, but it doesn’t make sense to jam something in if people don’t feel they are involved,” he said.
STORY SO FAR: Housekeeping Changes
At a meeting of the Employee Forum, University housekeepers protest a new policy that bans sitting down on the job. Complaints began in July 2010 after eight employees received disciplinary action for resting on the job.
University policy is changed to include bullying and intimidation as grounds for employees to submit a complaint. An increase in the number of complaints submitted to UNC’s human resources department followed the policy change.
UNC hires PRM Consulting Firm to examine complaints about workers’ rights being ignored by management and sexual assault allegations within the department.
Housekeeper Amanda Hulon appeals a University ruling on a sexual harassment complaint she filed against her supervisor.
Housekeepers present Chancellor Holden Thorp with a petition requesting the reassignment of Tonya Sell, the assistant director of Housekeeping Services.
A report compiled by PRM Consulting Group, charged with examining the culture of UNC’s Housekeeping Services, outlines more than 45 recommendations for change. The results prompt an announcement from Chancellor Holden Thorp of immediate actions the University will take to address the report’s findings. Administrators say it is critically important to move quickly.
Administrators said in October that they would move quickly to accomplish points of reform. But a few key projects have yet to see major progress in the two months since the University released its report on housekeeping reform.
These projects include the formation of an advisory committee, a management training program and better communication between employees.