Lauren Robinson’s car was towed at Carr Mill Mall on Nov. 4. Robinson, a UNC junior, said she parked at Carr Mill, shopped inside the mall with some friends, and crossed the street for 20 minutes to do some more shopping nearby.
When she finished up her shopping, she discovered her car had been towed.
“They would have had to call [the towing company] immediately when we went across the street to have it towed in that time,” she said.
Robinson said it was about an hour-long process to retrieve her car.
Carr Mill Mall announced in an Instagram post on Nov. 8 that it would be implementing a new camera system to monitor its parking lots, encouraging patrons in the lots to stay on site.
The mall, located at 200 N. Greensboro St. in Carrboro, has three parking lots located on Weaver Street and Greensboro Street. The Greensboro Street lot is the largest, located on the north side of the mall in front of Harris Teeter.
Some business owners at Carr Mill recently received a bulleted list titled “Carrboro Parking, A short explanation of recent history” from Nathan Milian, the mall’s landlord.
The document states that the closing of a municipal parking lot on South Greensboro Street amplified the “already enormous strain on Carr Mill’s customer parking lots.” The lot was closed in 2022 to construct a new branch library and civic building on the property.
In 2022, the Town of Carrboro conducted a parking study, in which Milian provided a summary statement for the mall. He said in the statement the mall had sufficient parking but that he was concerned about future parking adequacy if public spaces were to be taken away with new developments.