In the past, the process for obtaining permits and inspections for residents and business owners has been a long one.
“Before, it used to be that the departments were split up in different places, and there was a challenge for people who were trying to get their business open or to get a new building finished,” Chapel Hill Mayor Mark Kleinschmidt said. “They had a lot of running around to do.”
When the first floor of the Town Hall was damaged by floodwater in the summer of 2013, the town had the opportunity to redesign, so they combined the permit and inspections divisions.
“It’s a one-stop destination that brings people from different parts of our town organization together so they can be more efficient,” Kleinschmidt said.
Aaron Nelson, CEO of the Chapel Hill-Carrboro Chamber of Commerce, said many businesses working with the chamber had trouble with the old system, and the chamber was happy to hear about the newly consolidated desk.
“This community is very excited at the possibility of a one-stop shop,” he said. “We think it will be well received, and we look forward to hearing feedback.”
The Development Services Desk will provide a central portal for all development application submissions. It will take care of permits, inspections, plan review and code enforcement.
There will also be a revenue office so that people can pay for permits and taxes.